TCCC
Cloud Contact Center
AI-powered omnichannel contact center with voice agents, real-time transcription, CRM integration, and local phone numbers across Southeast Asia.
Core Capabilities
AI Voice Agent
Full ASR → LLM → TTS pipeline with sub-second latency. Handles Tier-1 inquiries, escalates complex cases to humans.
Omnichannel Routing
Voice, video, chat, email, WhatsApp in one queue. Skills-based routing with priority and overflow rules.
Real-Time Transcription
Live speech-to-text for agent assist, compliance recording, and post-call analytics. Supports SEA languages.
CRM Integration
Pre-built connectors for Salesforce, HubSpot, and custom CRM via REST API. Screen pop with customer context.
Local Phone Numbers
DID numbers in Singapore, Thailand, Indonesia, Malaysia, Philippines, Vietnam. Local presence, global reach.
Analytics & QA
Real-time dashboards, historical reports, sentiment analysis, and automated quality scoring.
SEA Network Advantage
Technical Specifications
| Channels | Voice, Video, Chat, Email, WhatsApp |
| AI Pipeline | ASR → LLM → TTS (< 1s) |
| Languages | EN, ZH, TH, BH, VN, JA, KO |
| Phone Numbers | SG, TH, ID, MY, PH, VN |
| Concurrent | 10K+ concurrent sessions |
| SLA | 99.95% monthly |
SDKs & Documentation
TCCC
Omnichannel contact center with AI voice agents